Trat ein DB2 Problem auf? Muß der IBM DB2 Support zu Rate gezogen werden? Hat der Support Unterlagen angefordert?

Sende, wie mit einem Support-Mitarbeiter abgesprochen, Logs, Fehlermeldungen, die db2support.zip-Datei an das deutsche TSCC Technical Support Competence Center. Dazu können nachfolgend dargestellte Kommunikationswege genutzt werden.

Please send your DB2-Documentation to one of the following (Help: ibm.com/de/support/ecurep/). Important, the email topic and the archiv name must contain xxxxx,bbb,ccc with xxxxx=PMR number, bbb=branch office, ccc=country in the first place.

• Submitting data to IBM Support for problem determination : http://www-01.ibm.com/support/docview.wss?rs=71&&uid=swg21243808
• ECuRep Server FTP: ftp://ftp.ecurep.ibm.com/toibm/ , following directions at http://www-1.ibm.com/support/docview.wss?uid=swg21153852#ecurep
• ECuRep Server E-Mails (especially with large attachments) can also be sent to im_support@ecurep.ibm.com (max. file size 20 MB)
• Upload of pmr data is also possible via: http://www.ecurep.ibm.com/app/upload
• E-Mail Address: mailto://7970DBD@de.ibm.com (only small files, please).
  This email account is not monitored 7×24. In urgent cases and priority 1 situations in offhour time (night,weekend, public holiday) please call the IBM call center via phone if you need immediate help or action. IBM Call Receipt Center: 08005 25 35 53 (calling from Germany) +49-1805 25 35 53 (international number).
  You can call 08005-004632 from Germany or 0049-1805-004632 (international) for questions concerning usage of eTools like ESC+, SR, eGate.